Functional Consultant Assoc
Port Louis,
Mauritius
Port Louis,
Mauritius
FJL Tech is seeking an Associate Functional Consultant to support clients, manage assigned projects, and assist with the day-to-day use of business systems. The role involves handling support tickets, maintaining client master data, understanding client requirements, and ensuring that client issues are followed through to resolution.
Responsibilities
- Attend to client support tickets and provide timely assistance.
- Take ownership of assigned clients and projects.
- Maintain and update client master files and system data.
- Communicate with clients to understand their issues and requirements.
- Follow up on pending tasks and ensure issues are properly resolved.
- Assist with system testing, user support, documentation, and training.
- Work closely with the functional and technical teams when escalation is required.
Must Have
- Computer literate and comfortable learning new software.
- Good verbal and written communication skills.
- Professional and respectful when communicating with clients.
- Positive attitude and willingness to learn.
- Proactive, organised, and able to work independently.
- Responsible and able to manage assigned tasks and deadlines.
Nice to have
- Previous work experience in customer support, administration, consulting, or a related role.
- Basic technical or software knowledge.
- Basic accounting or business process knowledge.
- Previous experience with ERP or business management systems.
- Fluent in English and French
Working Arrangement
This is a fully remote, work-from-home position. The selected candidate must have a reliable internet connection, a suitable working environment, and the ability to remain available and responsive during working hours.